At Mermey, we want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
EXCHANGES
• Exchanges can be requested within 5 days of delivery.
• Items must be unused, unwashed, unworn, and in their original packaging with tags intact.
• Exchange is subject to product availability.
• Customers are responsible for exchange shipping charges unless the wrong or damaged product was delivered.
• Accessories, including eye masks, scrunchies, bags, and other add-ons, are not eligible for exchange.
RETURNS
• Returns are only accepted if:
* The product received is damaged.
* The wrong item was delivered.
* The item has a manufacturing defect.
* Accessories, including eye masks, scrunchies, bags, and other add-ons, are not eligible for return.
REFUNDS
• Refunds are processed only for approved return requests.
• Refunds are only issued in cases where the fault is from our end.
• Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the product
• Photos of the packaging
CASH ON DELIVERY (COD)
• COD orders may be subject to an additional handling fee.
CONTACT US
For any return, refund, or exchange requests, please contact us:
Email: support@mermey.com
Whatsapp: +91 7091111121